In Roorkee, Uttarakhand, a controversy has arisen over sending non-veg pizza instead of veg pizza. Regarding this, the District Consumer Disputes Redressal Commission has imposed a damages of Rs 9 lakh 65 thousand 918 on Domino’s.
The commission says that this has hurt the religious sentiments of the consumer. Actually, Shivang Mittal, a resident of Roorkee’s Saket Colony, on 26 October 2020. Online Veg Pizza from Domino’s And ordered Choco Lava Cake.
for this he delivery boy 918 to Rs. However, as soon as he opened the packet, a strange smell was coming from it, after which Shivang Mittal started vomiting.
Regarding the matter, Shivang Mittal says that this has corrupted his religion, no member of his family is non-vegetarian. He gave a complaint against Domino to the Gangnahar Kotwali police. Along with this, complaints were also lodged in various departments. However no action was taken.
After this, he finally filed a complaint with the District Consumer Disputes Redressal Commission on 3 February 2021. The commission’s chairman Kanwar Sain, members Anjana Chadha and Vipin Kumar, after hearing both the sides, found that Domino’s has committed gross negligence in consumer service.
After this, in its decision, Domino’s has to pay Rs. 918, 6 percent annual interest, along with Rs. 4.5 lakh as mental, physical and financial compensation, and Rs. 5 lakh as special damages to the consumer within one month. asked to do In such a situation, now Domino’s will have to pay Rs 9 lakh 65 thousand 918.